1. General Provisions
By accessing and using the Beteum website, you confirm that you have read, understood, and agreed to these Terms and Conditions. The Company reserves the right to update, modify, or amend these rules at any time. Continued use of the Website after changes are published constitutes acceptance of the updated Terms.
Services are available only to users who are legally permitted to participate in online gambling under the laws of their country of residence.
2. Account Registration
To use the platform, you must create a personal account and provide accurate, complete, and up-to-date information.
By registering, you confirm that:
You are at least 18 years old (or the legal age in your jurisdiction).
You register only one personal account.
You use your real identity and personal payment methods.
The Company reserves the right to suspend or close accounts containing false, incomplete, or misleading information.
3. Verification (KYC)
The Company may request identity verification at any time to confirm ownership of the account and payment methods.
Verification may include:
ID documents
Proof of address
Payment method confirmation
Failure to complete verification may result in restricted access, delayed withdrawals, or account suspension.
4. Deposits and Withdrawals
All financial transactions must be made using payment methods registered in the player’s name.
The Company reserves the right to:
Decline or reverse transactions where necessary
Apply limits on deposits and withdrawals
Delay withdrawals pending security checks
Withdrawals may be processed only after full compliance with verification and bonus wagering requirements.
5. Bonuses and Promotions
All bonuses, free spins, and promotional rewards are subject to wagering requirements and specific conditions.
General reassure rules:
Bonuses must be wagered within a defined period.
Maximum winnings from bonus funds may be limited.
Abuse of promotions, including multi-accounting or exploitation of system errors, may result in cancellation of bonuses and winnings.
The Company may refuse, cancel, or modify any promotion at its sole discretion.
6. Responsible Use and Prohibited Activity
The following actions are strictly prohibited:
Creating multiple accounts
Using false identity details
Fraud, chargebacks, or payment manipulation
Exploiting software bugs or system errors
Collusion or unfair betting strategies
If suspicious activity is detected, the Company may:
Suspend or close accounts
Void winnings
Cancel bonuses
Withhold withdrawals during investigation
7. Betting and Gaming Rules (General)
By placing bets or participating in games, you acknowledge that:
All bets are final once confirmed.
The Company may void bets affected by errors, incorrect odds, or technical failures.
Bets placed after an event has started may be canceled unless part of live betting.
Game and sports results are settled based on official outcomes provided by relevant authorities.
8. Technical Errors
In the event of system malfunctions, incorrect payouts, or display errors:
The Company reserves the right to void affected bets or transactions.
Incorrectly credited winnings may be adjusted or removed.
Use of known technical faults to gain advantage may result in account termination.
9. Limitation of Liability
The Company is not liable for:
Losses resulting from misuse of the Website
Incorrect information entered by users
Technical interruptions or internet failures
Delays in payments due to verification or compliance checks
Use of the platform is at the user’s own risk.
10. Account Suspension and Closure
The Company reserves the right to suspend or permanently close an account if:
Terms are violated
Fraud or suspicious activity is detected
Required verification is not completed
In such cases, winnings may be voided and balances withheld until investigation is completed.
11. Changes to Services
The Company may:
Modify the Website, games, or betting markets
Change limits, features, or availability of services
Update these Terms at any time
Players are responsible for reviewing updates regularly.
12. Communication
The Company may contact users via email or through the Website regarding important account or policy updates.
Players are responsible for providing valid contact information.
13. Complaints Procedure
If you have a complaint, you may contact Customer Support.
Complaints must include:
Account username
Registered email
Detailed explanation of the issue
The Company will review and respond within a reasonable timeframe. If the issue cannot be resolved immediately, it may be escalated for further investigation.
14. Jurisdiction
These Terms are governed by applicable laws of the operating jurisdiction of the Company. Any disputes shall be resolved in accordance with those laws.
15. Territorial Restrictions
Some services, games, or promotions may not be available in certain countries due to legal or provider restrictions. Players are responsible for ensuring that access to the Website is lawful in their location.
Shop
Players may earn Coins through gameplay, deposits, and promotional activities. Coins can be exchanged for bonuses, free spins, or free bets.
General conditions:
Bonuses obtained through the Shop are subject to wagering requirements.
Free spins and rewards must be used within a limited time.
Maximum withdrawable winnings from Shop rewards may be capped.
Bonus Crab Promotion
Eligible players may receive a daily chance to win prizes after making a qualifying deposit.
Possible rewards:
Cash rewards credited to the real balance (may require wagering).
Bonus funds with wagering requirements.
Free spins subject to standard bonus rules.
Bonus funds must be wagered within the specified timeframe or will be removed.
Gamification
Gamification features may include:
Coins
Weekly challenges
One-time achievements
Players earn rewards by completing tasks, placing bets, or participating in tournaments. Rewards and rules may change at any time.